Privacy Policy

This Privacy Policy explains how HostUnion collects, uses and protects personal information when you use our website or services. By using our website, you agree to the practices described below.

Personal Information We Collect When you use our website or services, we may collect the following types of personal information:

Device Information

We automatically collect information about your browser, IP address, time zone, and certain cookies installed on your device. We also collect data about the pages you view, referral sources, search terms, and how you interact with our site.

This information is collected using technologies such as:

• Cookies (data files with unique identifiers)
• Log files (IP address, browser type, ISP, referring/exit pages, date/time)
• Web beacons, tags, and pixels (used to track browsing activity)

Order Information

If you place an order, we collect:

• Name
• Billing and delivery address
• Payment details (e.g. card type or payment provider)
• Email address
• Phone number

We refer to this as “Order Information.” Together, Device Information and Order Information are referred to as “Personal Information.”

How We Use Personal Information

We use Order Information to:

• Process orders and payments
• Provide service-related communication (confirmations, invoices, etc.)
• Detect and prevent fraud or suspicious activity
• Respond to enquiries and provide support
• Send service updates or marketing (only if you’ve opted in)

We use Device Information to:

• Improve website performance and usability
• Analyse traffic and understand how visitors use our site
• Screen for fraud and abuse

Sharing Personal Information

We may share your information with third-party service providers who help us deliver our services. This includes:

• Payment processors
• Email delivery platforms
• Hosting and security partners
• Analytics tools (e.g. Google Analytics)

These partners are only given access to information necessary to perform their functions and are required to handle it securely.

We may also share your information if required by law, to comply with legal processes or to protect our rights.

Cookies and Tracking

Our site uses cookies to enhance your browsing experience. You can disable cookies in your browser settings. Some parts of the site may not function properly if cookies are disabled.

To learn more, visit www.allaboutcookies.org

Your Rights (UK & EU Residents)

If you are in the UK or EU, you have rights under data protection laws, including the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Withdraw consent or object to certain processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at support@hostunion.co.uk

Data Retention

We retain Order Information for our records unless and until you request deletion. Device information may be stored in anonymised form for analytics.

Minors

Our website and services are not intended for individuals under 18. We do not knowingly collect information from children.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of the site after updates indicates your acceptance.

Contact

For questions about this Privacy Policy or to make a data request, please contact:
hello@hostunion.co.uk